GREAT LAKES GROUNDS L.L.C.
TERMS & CONDITIONS OF SERVICE
Licensed & Insured
Burton, Michigan
Phone: 810-214-0999
Email: greatlakesgroundsinfo@gmail.com
Website: greatlakesgrounds.com
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1. SERVICE AGREEMENT
By accepting an estimate, authorizing recurring service, scheduling service, signing a proposal, approving work electronically, or permitting work to be performed, the Customer agrees to all Terms & Conditions contained herein.
Great Lakes Grounds L.L.C. reserves the right to modify service schedules, routes, and service dates due to weather conditions, equipment availability, safety concerns, staffing levels, or operational requirements.
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2. ESTIMATES & PRICING
All estimates are valid for fourteen (14) days unless otherwise stated in writing.
Quoted pricing assumes normal site conditions and unrestricted access to the property.
Additional charges may apply for:
Excessive grass height
Pet waste removal
Hidden debris
Excessive weeds
Brush clearing
Storm damage
Restricted access
Additional labor requirements
Material price increases
Disposal fees
Hazardous conditions
Any additional work requested beyond the original scope of work shall be billed separately.
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3. RECURRING SERVICE AUTHORIZATION
Customers enrolled in recurring lawn maintenance, landscape maintenance, Harbor Plans, Estate Plans, Lake Plans, or other subscription services authorize Great Lakes Grounds L.L.C. to perform scheduled services at the agreed service frequency without requiring separate approval prior to each visit.
Service schedules may be adjusted based on:
Weather conditions
Turf growth rates
Seasonal requirements
Operational efficiency
Route optimization
Recurring service remains active until canceled in accordance with Section 13.
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4. PROPERTY ACCESS & CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring:
Property access is available on the scheduled service date.
Gates are unlocked and accessible.
Pets are secured.
Vehicles are removed from service areas.
Toys, hoses, decorations, furniture, and personal property are removed from work areas.
If service cannot be completed due to inaccessible conditions, a service charge may be assessed.
Properties with restricted access may incur additional charges.
Minimum gate width required for standard mowing equipment is six (6) feet unless otherwise agreed.
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5. UNDERGROUND UTILITIES & HIDDEN IMPROVEMENTS
Customers are solely responsible for identifying and marking all underground and concealed improvements, including but not limited to:
Irrigation systems
Invisible pet fences
Landscape lighting
Utility lines
Drainage systems
Septic systems
Shallow wiring
Water lines
Private underground improvements
Great Lakes Grounds L.L.C. shall not be responsible for damage to underground or concealed items that were not properly identified prior to service.
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6. HIDDEN OBJECTS, DEBRIS & PROPERTY DAMAGE
Great Lakes Grounds L.L.C. shall not be responsible for damage resulting from hidden, obscured, buried, or improperly marked items, including but not limited to:
Toys
Hoses
Rocks
Tree roots
Stumps
Pet waste
Landscape edging
Decorations
Irrigation components
Drainage systems
Unmarked obstacles
Customers assume responsibility for maintaining safe and obstruction-free service areas.
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7. WEATHER DELAYS
Scheduled service dates are estimates and may be modified due to:
Rain
Severe weather
Wet soil conditions
Equipment limitations
Unsafe working conditions
Seasonal demand
Service may be rescheduled to the next available business day.
No guarantees are made regarding exact service times or dates.
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8. WET GRASS CONDITIONS
Service performed under wet conditions may result in:
Grass clumping
Tire marks
Reduced cut quality
Extended drying times
Great Lakes Grounds L.L.C. will make reasonable efforts to maintain quality standards under varying weather conditions.
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9. TURF, TREE & PLANT HEALTH DISCLAIMER
Great Lakes Grounds L.L.C. cannot guarantee the health, survival, appearance, growth rate, or performance of turf, trees, shrubs, flowers, or other plant materials due to factors beyond our control, including:
Weather conditions
Drought
Excessive rainfall
Soil conditions
Insects
Disease
Wildlife
Pet activity
Irrigation practices
Chemical exposure
Existing site conditions
Plant warranties, if offered, must be stated separately in writing.
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10. SERVICE QUALITY STANDARDS
Great Lakes Grounds L.L.C. is committed to providing professional, reliable, and consistent services.
All services shall be performed according to company operating procedures, industry best practices, and reasonable workmanship standards.
Customer acknowledges that results may vary due to weather, site conditions, irrigation practices, prior maintenance history, and other factors beyond the Company’s control.
Great Lakes Grounds L.L.C. does not guarantee identical results from property to property.
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11. PHOTOGRAPHY & MARKETING RELEASE
Customer grants Great Lakes Grounds L.L.C. permission to photograph completed projects and work areas for:
Marketing, Advertising, Social media, Website content, Printed materials, Portfolio development.
Customer may opt out of photography use by providing written notice prior to service.
Great Lakes Grounds L.L.C. agrees not to publish customer names, phone numbers, email addresses, or specific identifying information without written consent.
All photographs remain the property of Great Lakes Grounds L.L.C.
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12. PAYMENT TERMS
Payment is due upon receipt of the invoice unless other payment arrangements have been agreed upon.
Invoices may be delivered by:
Email, Text message , Mail, or Electronic invoicing platform
Accepted payment methods include:
Cash, Check, Credit Card, Debit Card, ACH Transfer, Online Payment.
Credit card payments will be subject to a 3% processing fee.
Debit card transactions are surcharge free.
Checks are to be made payable to Great Lakes Grounds
Recurring service customers may be enrolled in automatic billing.
Balances can be paid online by visiting www.pay.greatlakesgrounds.com
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13. CANCELLATION POLICY
Customers must provide at least twenty-four (24) hours notice to cancel a scheduled service.
Recurring service customers must provide seven (7) days notice to suspend or cancel recurring service by phone or email.
Customer Appreciation Program members may cancel membership within twenty-four (24) hours notice by phone or email.
Any account balances will be billed or pro-rated within ten (10) business days
Failure to provide adequate notice may result in a service charge.
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14. LATE PAYMENTS & COLLECTIONS
Accounts remaining unpaid after thirty (30) days may incur a late fee of 1.5% per month (18% annually) or the maximum amount permitted by law.
Customer agrees to pay all reasonable costs associated with collection efforts, including:
Attorney fees, Court costs, Collection agency fees, Administrative expenses.
Great Lakes Grounds L.L.C. reserves the right to suspend service for delinquent accounts.
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15. RETURNED PAYMENTS
Any returned check, declined ACH payment, chargeback, or rejected electronic payment may be subject to a $35.00 administrative fee or the maximum amount permitted by law.
Customer shall remain responsible for all outstanding balances and associated fees.
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16. CUSTOMER SATISFACTION
If a customer believes a service was not completed according to agreed standards, Great Lakes Grounds L.L.C. must be notified within forty-eight (48) hours of service completion.
Great Lakes Grounds L.L.C. reserves the right to inspect and, if necessary, re-perform the original service before any refund, credit, or price adjustment is considered.
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17. RIGHT TO REFUSE SERVICE
Great Lakes Grounds L.L.C. reserves the right to refuse, suspend, or terminate service due to:
Unsafe conditions
Aggressive animals
Harassment or abusive behavior
Hazardous materials
Non-payment
Excessive property hazards
Conditions that jeopardize employee safety
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18. STORM CLEANUP SERVICES
Storm cleanup estimates are based upon visible conditions at the time of inspection.
Additional charges may apply if hidden debris, excessive weight, hazardous conditions, disposal fees, or unforeseen site conditions are encountered.
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19. JUNK REMOVAL & DUMPSTER RENTAL RESTRICTIONS
Customers agree not to place or dispose of:
Hazardous waste
Chemicals
Paint
Batteries
Fuels
Asbestos
Medical waste
Explosives
Illegal materials
Additional disposal fees may apply for prohibited materials.
Customer shall be responsible for any fines, penalties, disposal fees, or damages associated with restricted items.
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20. FUTURE SERVICE DIVISIONS
These Terms & Conditions shall apply to all services provided by Great Lakes Grounds L.L.C., including but not limited to:
Lawn Maintenance
Landscaping
Mulch Installation
Aeration
Overseeding
Dethatching
Property Cleanups
Brush Removal
Junk Removal
Dumpster Rental Services
Future Great Lakes affiliated service divisions
Unless superseded by a separate written agreement.
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21. DISPUTE RESOLUTION
In the event of any dispute arising from services provided by Great Lakes Grounds L.L.C., both parties agree to make reasonable efforts to resolve the matter through good-faith communication.
If resolution cannot be reached, both parties agree to first attempt mediation prior to initiating litigation.
Any legal action shall be brought in the county where services were performed unless otherwise required by law.
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22. FORCE MAJEURE
Great Lakes Grounds L.L.C. shall not be liable for delays, interruptions, or inability to perform services due to events beyond reasonable control, including but not limited to:
Severe weather
Natural disasters
Flooding
Utility failures
Labor shortages
Government actions
Supply chain disruptions
Equipment failures
Service schedules may be adjusted accordingly.
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23. INTELLECTUAL PROPERTY
All company branding, logos, photographs, marketing materials, proposals, pricing structures, service packages, operating procedures, and proprietary business systems remain the exclusive property of Great Lakes Grounds L.L.C.
No materials may be reproduced, distributed, copied, or used without written permission.
Great Lakes Grounds
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GREAT LAKES GROUNDS L.L.C.